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We offer several support and training packages to your organization after your initial complimentary onboarding training.

Core Support


Includes live chat with our support team and access to our 24/7 comprehensive knowledge library.

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Included free with all subscriptions

  • Includes hand-crafted training videos
  • Bite size courses for departments
  • Plenty of screenshots & tutorials
  • Easy to understand articles
  • Constantly updated knowledge
  • Searchable sections & modules

1-on-1 Education

Get personalized & in-depth training by our experts in a live screensharing session, chargeable on an hourly basis.


Hourly fee, available by appointment

  • Great for power user education
  • Great for new transition training
  • Customized screensharing sessions
  • Dedicated time with a specialist

Success Manager

Reserved for customers who demand the highest level of service and support with their GreyMAR environment.


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  • Dedicated success specialist
  • Enhanced launch support
  • Enhanced onboarding support
  • Tailored for 30+ orgs
  • Account advocation
  • Premier support